Ctrl+Alt+Ben — Microsoft 365, explained.

Robots in the therapist's office: IT pro troubleshooting in the age of AI

IT pro troubleshooting in the age of AI

Once upon a time, the IT pro troubleshooting toolkit was things like Regedit, command-line tooling, plumbing the depths of .ini files, watching process traces and capturing network logs. These days, with AI, it feels a bit more like you need to have a good grounding...

Ben Lee

Ben Lee. Microsoft MVP and MCT, Head Nerd at N-able by day. Fifteen years of Microsoft 365, mostly explaing the bits that the docs can't.

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ICYMI Lite — the weekly roundup

ICYMI Lite: 2–8 November 2026

ICYMI Lite: 2–8 November 2026

🧻 ICYMI Lite: my first agent, let them eat cake 𝗧𝗟;𝗗𝗥: Last week Microsoft called time on SharePoint's .agent files and made Agent Builder the front door for a first agent, started telling unlicensed Copilot Chat users when they've hit a limit (without saying what the...

ICYMI Lite lands every Monday on LinkedIn: the week in Microsoft 365, five minutes, no waffle.

Fix it. Understand it.

The Microsoft Authenticator AuthMask flaw: what to check

An interesting write-up this last week on a flaw in Microsoft's Authenticator app. Don't worry (well, not a lot), a fix was pushed in July, and thanks to responsible disclosure we're only now getting the full detail. Enclave's AuthMask research showed that a malicious...

Windows Update certificates are rotating in 2027

PSA: if you use Windows Update to patch your machines directly, be aware that Microsoft is rotating out the certificates behind it on 17 May and 19 June 2027. To keep connecting after those dates, your devices need to have installed the September 2025 security update...

365 Explained — latest episode

Agent Builder or Copilot Studio? Building agents in Microsoft 365

Agent Builder or Copilot Studio? Building agents in Microsoft 365

Agent Builder or Copilot Studio: where should you actually build an agent in Microsoft 365, and do you even need an agent, or was it a flow all along? In episode fifteen of 365 Explained, Ben and Zach finally deliver the agents episode we promised back in the Power Automate one, from building an agent in Agent Builder to a tour of Copilot Studio and its harnesses.